How do I shop ervogue.com?
You can browse ervogue.com by exploring our weekly homepage features or visit the navigation bar found at the top of every page.Within each category, you will find subcategories to further refine your search and help you locate exactly what you are looking for.
If you are looking for a specific item, you may use our search box in order to find products by name, colour, category or style.
When you have made your selection, choose your size and click on "add to shopping bag". Once you are ready to complete your purchase, visit your shopping bag and click on "Checkout" to be led through the checkout process. If you have any questions or concerns, please contact us by phone a +86 18960820159 , Monday-Friday from 9AM-9PM (AEST) or email at [email protected].
How do I place an order?
Depending on availability and shipping address, purchases may be made either directly through ervogue.com or with the assistance of our online sales associates. You can contact us at +86 18960820159 or email at [email protected]. Please note we are available Monday-Friday from 9AM-9PM .
Can I cancel or modify my order?
If you wish to cancel or modify your order, please send an email to [email protected] as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be cancelled or modified.
If you have received your order and need to return it please refer to the return instructions included with your shipment. Once we receive your returned item, we will process a refund or an exchange as requested.
What are the benefits of creating a Ervogue Mall account?
Creating a Ervogue account allows you to:
- store multiple shipping and billing addresses to expedite your checkout
- save the contents of your shopping bag for later
- easily access your current order details and history
- manage your saved items
- save credit card information to expedite checkout
- discover recommended items
My order is not being accepted. Why?
1,Please be sure that the address you are entering in the "Billing" field is the address that is registered with your bank and the address where you receive your bank statement.
2, Please be sure your card must be credit card( Visa or Mastercard) .
3, If the system still doesn't accept your order, please contact your bank and then contact us on [email protected] and we will be glad to assist you.